Reference

How wildtaya Handles Your Personal Information

Your account data and payment details — including information tied to GCash, Maya and InstaPay transactions — are handled under a clear set of rules we set for ourselves.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access and deleteCookie and device data disclosureDirect contact for data requests
wildtaya How wildtaya Handles Your Personal Information
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

Privacy questions and data requests have a dedicated path at wildtaya — separate from gameplay support. Whether you want to know what data we hold, ask for a correction, or request deletion of your account records, you can reach the right team through any of the channels below. Responses to formal data requests are handled separately from general live chat.

Live Chat — Account Queries Start a live chat session from your account dashboard. For privacy questions, select the account and data category so your message reaches the right team quickly.
Email — Formal Data Requests Send a written data access, correction or deletion request to our support email. Include your registered account name and the e-wallet reference you use most, such as GCash or Maya.
In-Account Help Centre Log into your account, go to Settings, then Privacy and Data. You can download a summary of your stored profile data or submit a deletion request directly from that screen.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Four areas define how we handle data at wildtaya: how it is secured in transit and at rest, how cookies work on the site and app, how long we keep it after you close your account, and who inside our operation can actually access it. Each one is described below so you know the full picture, not just a summary.

Encryption and Secure Transmission All data between your device and our servers travels over SSL-encrypted connections. Payment details — including GCash and InstaPay references — are never stored in plain text on our side.
Cookies and Device Identifiers We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings or inside the app on Android and iOS.
Retention After Account Closure When you close your account, we retain your transaction history and identity verification records for the period required by applicable regulations. Non-essential profile data is deleted on your request.
Internal Access Controls Only staff with a direct operational need can access your personal data. Payment-method details like your linked Maya or InstaPay account are accessible only to the payments and compliance teams.

Privacy Policy Questions We Get Asked Most

Below are the questions we hear most often about how wildtaya collects and uses personal data, what you can request, and how the process works in practice. If your question is not here, use the live chat or email route described in the contact section above.

We collect your name, email address, mobile number, date of birth and the e-wallet or bank reference you use for deposits — such as your GCash or Maya account number. Device data and login timestamps are also logged for security purposes.

We share payment-method data only with the processor needed to complete your transaction. That means your GCash reference goes only to the relevant payment gateway — never to advertisers or unrelated third parties.

Log into your account, navigate to Settings then Privacy and Data, and submit a data access request from there. Alternatively, email our support team with your account name and registered mobile number for verification.

Yes. You can submit a deletion request through the in-account privacy settings or by emailing us directly. Some data — such as transaction records — must be retained for the period required by applicable regulations before it can be erased.

Session cookies keep you logged in between pages. Analytics cookies help us improve the lobby layout. You can turn non-essential cookies off in your browser or inside the wildtaya app settings on both Android and iOS.

Identity verification and transaction records are kept for the period required under applicable regulations after closure. Non-essential profile information — like saved preferences — is deleted when you request it or when your account closes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.